Can't find the answer to your question here? Have you spotted something you think we need to know about? Great! Here’s all you need to know about how to reach us
If you have a question, need some help with your account, or have spotted something you want to let us know about the best way to get in touch is to submit a query via our online form.
So we can get started on a solution right away, it would be really helpful if you could provide as much detail as possible about your query, including the email address your account is under and which school you are contacting us on behalf of.
If you have spotted something in a quiz or specific question you are unsure about or think needs our attention the more information you can give us the better.
Anything that helps us to narrow down which question or quiz you are looking at, such as the quiz ID or the year, block and step the question is from would be a great help.
If something is not working as you would expect, it’s really helpful for us to know the type of device you are using and the web browser version so that our team can investigate for you as quickly as possible.
Rest assured we will be in touch very shortly with details of what we can do to help.
Need to speak to someone urgently? Our friendly Customer Care specialists are just a phone call away. You can speak directly to a member of the team by calling:
+44 (0)1422 433323
Our opening hours are (UK time):
Monday-Friday: 8am - 4:30pm
Not sure where to find your quiz ID? Here's our handy how to guide.