Find out how to get help if you think you're yet to receive your order
Still waiting for your order?
We completely understand how keen you are to receive your goods and want to ensure no undue delay.
Just a little heads up - our orders usually take 3-5 business days to make their way safely to you.
If 5 business days have passed and nothing has been received, we are extremely sorry as this is not indicative of our usual standard of service.
We put so much care and effort into dispatching our orders that it is always disappointing to hear that something has gone wrong.
Please use our contact us form to advise of the issues, and one of our friendly team members will be in touch to help.
It would be appreciated if you could provide the order number (or school name, address and details of items ordered) so we can help resolve your issue as quickly as possible.