Find out how to get help if you think you're yet to receive your order
Still waiting for your order?
We completely understand how keen you are to receive your goods and want to ensure no undue delay.
Just a little heads up - our orders usually take 3-5 business days to make their way safely to you. Please allow 5–10-day business days for secondary workbooks to be delivered.
If 5 business days (10 days for secondary) have passed and nothing has been received, we are extremely sorry as this is not indicative of our usual standard of service.
We put so much care and effort into dispatching our orders that it is always disappointing to hear that something has gone wrong.
Please use our contact us form to advise of the issues, and one of our friendly team members will be in touch to help.
It would be appreciated if you could provide the order number (or school name, address and details of items ordered) so we can help resolve your issue as quickly as possible.
Some of our printed materials are produced in collaboration with other publishers and are despatched by them. If you have any issues with delivery of an order placed through our website, please do get in touch and our friendly customer care team will be happy to investigate on your behalf.