Find out the steps to take if all or part of your order is wrong
We are so sorry if we have made a mistake with your order.
Customer satisfaction means the world to us, and it is disappointing to hear that we have fallen short.
We want to get this resolved for you as soon as possible, so please could we ask that you submit some details via our contact us form. So we can get started on a solution right away, it would be really helpful if you could include the following details:
- Order number (or school name, postcode and order details).
- Full details of the missing/incorrect items.
Once you've provided the above information, rest assured we will be in touch very shortly with details of what we can do to help.