Troubleshooting invites

Group member shows "Invite pending"

If you’re a Group Manager and have invited a team member, you may see the status “Invite pending” but the team member has not received the invitation email.

What to do if the invitation email hasn’t arrived

1. Wait a few minutes
   The invitation email is usually delivered within 5 minutes.

2. Check junk or spam folders
   Ask your team member to check their junk/spam folder to make sure the email hasn’t been filtered out.

3. Check with your school IT department
   If the email isn’t in junk/spam, it may have been blocked by your school’s email system. Your school IT department should be able to check and release the email if necessary.

4. Contact White Rose Customer Care
   If your school doesn’t have an IT department, or if the email still can’t be retrieved, please contact our Customer Care team.