Get support on how to use our new Package Builder to create or adjust a White Rose Education premium subscription
How to create a new subscription
How to update an existing subscription
Understanding how credit works
What is the Package Builder?
The Package Builder is a new tool we've developed to simplify how you subscribe to and renew our premium resources. It lets you mix and match resources to create a tailored subscription suited for your needs.
Whether you're an educator seeking diverse teaching materials with supporting CPD, or a parent looking to supplement your children’s learning, our package builder ensures that you get exactly what you need.
We've also built some popular bundles that group premium resources that work well together, such as our Primary Plus bundle, which includes access to primary science, primary maths Fluency Bee and on-demand CPD materials. These bundles offer the best value for your school and a great experience for teachers and pupils:
This article will walk you through how to use this new tool to either create a new subscription with White Rose, or to amend your existing subscription by supplementing additional products.
Haven't heard about our new products or want to learn more? Click here to get the latest.
How to create a new subscription
If you're a newcomer to White Rose's premium resources and are interested in exploring subscription options, or you're just curious about the pricing of our various bundles, follow the step-by-step guide below to get started:
Steps to use the Package Builder as a new customer:
- Head to our homepage.
- In the top-right corner of your screen, click on the 'Subscribe' button.
- Select whether you are buying for a School or as an Individual.
- If buying for an individual, proceed to step 6.
- If buying for a school, use the 'Number of teachers' buttons at the top of the Package Builder to select the total number of users you would like to be able to access your account.
- Create your personalised package by selecting the product cards displayed.
- Refer to the bar at the bottom of your screen to see:
- The number of products currently selected in your package.
- The current price for 12 months access to the products you've selected including our built-in discounts.
- Select 'SEE PRICE BREAKDOWN' to see the individual price for each of the products you've selected and any discounts that have been applied.
- If you'd like to go ahead with purchasing the package you've built, select the 'CHECKOUT' button in the bottom right of your screen to proceed.
The number of teachers you select in the Package Builder is the total number of teachers who need access to our content.
For example, if you want 7 teachers to access our Primary Maths resources and 5 to access our Primary Science resources, choose the 11 to 20 option.
How to renew or update an existing subscription
If you're a manager on an existing school subscription with White Rose, or you're currently enrolled in an individual subscription, the Package Builder offers you the option to update your live subscription without any inconvenience. Here's how:
Steps to use the Package Builder as a manager on an existing subscription:
- Head to our homepage.
- In the top-right corner of your screen, click the button to 'Log in', and enter your account credentials.
- If you are a member of multiple subscriptions, you will be presented with a pop-up entitled 'Account Switcher'. Simply select the account you would like to view and/or update to proceed.
- Navigate to the 'My Account' button in the top right corner of your screen.
- Select the 'My subscriptions' tab, where you should see all of the subscriptions you are currently enrolled in or have previously enrolled in listed on your screen.
- Select 'RENEW' against your existing live subscription.
- You will be directed to the new Package Builder and should be able to see the following:
- If editing a school subscription, the name of the subscription for your chosen account
- The existing products you subscribe to should be greyed out with checkmarks against them
- Proceed with adding any additional products you would like to your subscription by selecting the product cards displayed.
- Refer to the bar at the bottom of your screen to see:
- The number of products currently selected in your package.
- The current price for 12 months access to the products you've selected including our built-in discounts.
- Select 'SEE PRICE BREAKDOWN' to see:
- The individual price for each of the products you've selected
- Any discounts that have been applied
- Any credit that has been applied for the days you have left on your current subscription (see more information on this in the 'Understanding how credit works' section).
- If you'd like to go ahead with purchasing the package you've built, select the 'CHECKOUT' button in the bottom right of your screen to proceed.
Unsure who the manager is on your school account or unable to contact them? Head to our contact us form and one of our helpful team members will assist you further.
If you do need to contact us, please have the postcode of your school, full name and email of the new admin to hand so we can take care of your request as quickly as possible.
Prefer to watch a video walkthrough? See the below example where a user wants to add Primary Science resources to their existing school subscription:
Understanding how credit works
We understand some of our customers may want to add our exciting new products to their current subscriptions before their existing licenses expire. If you choose to do this, we want to make sure you don't lose out on any money you have already paid.
When you add a new product to your existing subscription following the steps outlines above, the Package Builder will calculate the unused value of your current subscription and credit this amount to your new subscription cost.
This ensures that you're not losing out on any unused days on your existing subscription.
Aligning your billing cycle
Following feedback from our users, we wanted to allow schools and individuals to manage all of their subscriptions within the same billing cycle, meaning a simplified process when you come to renew.
When you update your existing subscription by adding an additional product, your entire suite of products will now expire on the same date (the date that you check-out on your updated subscription).
Please note, if you would like to keep the billing cycle of your current White Rose subscription the same, and be billed separately for any new products you subscribe to, that's no problem at all. Our Customer Care team will be on hand to support you with a manual order. Find information on how to get in touch here >
FAQs
What are the benefits of the new package builder?
You can mix and match the premium resources you want access to as part of a single subscription, creating a tailored package suited to your needs. There are also some amazing discounts when subscribing to more than one product.
I'm not a manager; how do I update my school subscription?
You need to be a manager to be able to make any changes to your school subscription.
If you're unsure who the manager is on your school account, you're unable to contact them or you'd like to become a manager on your account, head to our contact us form and one of our helpful team members will assist you further.
If you do need to contact us, please have the postcode of your school, full name and email of the new admin to hand so we can take care of your request as quickly as possible.
What happens if I add a new product to my existing subscription?
When you add a new product to your existing subscription, the unused value of your current subscription will be applied as a credit on your new subscription. Your billing cycle for the new product(s) will then align to the current date.
I'm buying for a school; how many teachers should I select for my subscription?
The number of teachers you select in the Package Builder is the total number of teachers who need access to our content.
For example, if you want 7 teachers to access our Primary Maths resources and 5 to access our Secondary Maths resources, choose the 11 to 20 option.
I need to add more teachers to my existing school subscription; how do I do this?
If you need to add more teachers to your subscription, you can contact our Customer Care team; they'll be more than happy to help. Alternatively, you may be able to free up space on your subscription by removing users who no longer need access - read more in our help article here.
How do I check the total cost of my new package?
Once you have selected all the products for your package in the Package Builder, you can review your choices and the total cost, including any discounts that have been applied, by selecting "SEE PRICE BREAKDOWN" in the bar at the bottom of your screen (see screenshot below).
What if I want to remove a product from my package?
If you've added a product to your subscription in the Package Builder, you can easily remove it by de-selecting the product card displayed or clicking on the red bin icon next to the product in the price breakdown screen (see screenshot below). If you want to remove a product you are already enrolled in mid-way through your subscription term, contact our Customer Care team to discuss your options.
What if I have trouble using the Package Builder?
If you encounter any difficulties while using the Package Builder, please reach out to our Customer Care team here. They're always ready to assist you.