Managing users
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      Increasing licenses on an existing subscription

      Find out what you need to do to increase the number of users who can access your school subscription

      New staff joining your team? Running out of user spaces on your subscription?
      No problem — you can upgrade directly through our website!

      With our new package builder, it's easy to increase the number of licences on one or more of your existing subscriptions. Plus, our subscriptions are fully customisable, so you can set different licence levels for each one to suit your school’s needs.

      When you upgrade to a higher user licence using the package builder, your existing subscription will be renewed at the new licence level. Don’t worry — we’ll credit you for any unused time on your current subscription. Your new subscription will then run for 12 months from the date of the upgrade.

      Prefer to watch a video? Jump straight to our video how-to guide for a step-by-step walkthrough!

      Follow these steps to increase the number of licences on your existing subscription:

      1. Go to whiteroseeducation.com

      2. Log in using your email and password by clicking ‘Log in’ at the top right of the page. Then, go to ‘My account’.

      3. In your account dashboard, click ‘Orders’ and then select ‘UPGRADE’ to open the package builder.

        Image of the 'Orders' tab within 'My account' showing the option to 'Renew on subscriptions due to expire or to 'Upgrade' on subscriptions with more than 30 days left.

      4. Any current subscriptions held by your school will be labelled ‘Subscribed’.

        Image of some subscriptions within the package builder marked as 'Subscribed'.

      5. Select the subscription(s) you’d like to upgrade — this will take you to the product page.

      6. Adjust the number of licences as needed, then click ‘Add to basket’.

        Image of the Primary Maths subscription page with the dropdown menu to select the required user bracket.

      7. At checkout, double-check the ‘I'm buying for...’ field to ensure it’s assigned to the correct school or group.

        Image of the 'I'm buying for...' dropdown field on the checkout page.

      8. Enter your school details, select your preferred payment method, and confirm that you’ve read and accepted the terms and conditions.

      9. Click ‘Place order’ to complete the process.

      10. If paying by school invoice/BACS our accounts team will email your invoice within 3–5 working days.

      Upgrading or renewing multiple subscriptions? A multi-product discount will be automatically applied at checkout.

      After upgrading your subscriptions, a group manager must assign access to the appropriate users. To do this, they should go to ‘Group settings’, click on the ‘Manage access’ tab, and tick the users who need access to the resources.

      For full instructions, your group manager can follow our helpful guide.